Policies & Procedures

Order Processing Schedule

We ship orders placed before 2PM CST same day Mon-Fri excluding holidays. Our regular pickups are 5PM but if you have an urgent request we can drive your air shipment to the local FedEx center until 6:30PM CST for an additional charge. Call (832) 524-6619 for expedited shipping.

In an attempt to serve you better we may change your ship method without notice to improve delivery time. The most common example is when a late UPS express package is changed to FedEx express in order to make it out same day. Another common example is an in state (Texas) USPS Priority Mail shipment may be changed to UPS ground for guaranteed next day delivery. Such changes are always made only with the best possible intentions. Please specify if you do not wish us to change carriers under any circumstance and we will always honor your request.

Exceptions to Same Day Shipment

We are closed on Saturday and Sunday. Shipping carriers observe various Federal holidays which will delay deliveries. Keep these limitations in mind when planning. If you are concerned about a specific shipment or need an exact delivery date call us for service or use our website contact form after hours.

2019 Postal Holiday Schedule

Order Follow up

Prevent potential delays by checking for your email order confirmation and ship confirmation email. Our packing stations generate a notification email as soon as the package label is printed. Once you receive this email you can be certain your order has been boxed and is awaiting carrier pickup. The tracking numbers are not active until sometime after carrier pickup, often sometime the next day. If you are not receiving our email messages check your spam folder or login to our website to check your order status. If you still have concerns please call us or use the website contact form after hours.

About tracking numbers

The tracking numbers we provide are all automatically generated by our packing stations and are sent to you before the shipping carriers are notified. The carriers will have no record of your tracking number until they receive our end of day shipment reports and process them which can be a full day or more after you receive your tracking. In some cases problems with the shipping carrier networks prevent tracking data from registering online. This is not uncommon for UPS and a valid tracking number will sometime show no information on their website. Usually these shipments arrive right on time and UPS will take no action until the shipment is overdue. To restate if your UPS tracking is not working UPS will not initiate a shipment trace until the day following expected delivery and again these shipments normally arrive on schedule.

The U.S.Postal Service (USPS) does not offer real tracking service except for Express Mail. The data we provide for all other classes of mail is called Delivery Confirmation service. It is not in transit tracking like FedEx / UPS. Since our mail is accepted through a USPS business main entry unit and not a retail counter there are no acceptance scans for our mailpieces so often no information is posted online until after delivery. The USPS is far more reliable than FedEx or UPS so we still encourage customers to save money by using them whenever possible.

Can I ship to an alternate address?

Yes, as long as our security requirements are met. We do not ship to motels, hotels, freight forwarding services, or other temporary addresses. In order to process an order for shipment to an address different from the credit card billing address, we require that this address be on file and officially approved by the card issuing bank. An alternate address request will delay order processing since the order will be held until the address can be approved with the card issuing bank. Make sure you call your credit card company and verify the new address is on file before ordering. Most local banks or debit cards do not allow alternate ship addresses.

Misrouted Shipments or Special Delivery Instructions

In the event a package is misrouted, please call the shipping carrier first. There is nothing we can do except to reship and we will not do so until a trace is completed and/or an insurance claim filed. Call the carrier - it is their job to help you find your shipment, and you have already paid for their service.

We cannot give the shipping carriers special instructions such as 'leave on porch' or 'no signature required'. These arrangements can only be made directly with the shipping carriers. FedEx or UPS allow you to have a signature waiver on file which will automatically relay these instructions to the driver for all your deliveries. A signature waiver can void your carrier insurance so be certain before doing this.

Lost or Damaged Shipments

All FedEX/UPS/DHL packages are fully insured. If you receive a damaged package or your package is lost, you must notify the carrier immediately by phone at 1-800-GO-FEDEX, 1-800-PICK-UPS, or 1-800-CALL-DHL. Sending back damaged merchandise without a damage inspection voids the shipping insurance and no credit will be given. Damaged packages must be held for seven days with all original packaging for carrier inspection. If you don't save the packaging, the carrier insurance will not pay. Don't give them an excuse!

USPS shipments are covered under our own insurance with the exception of a package stolen after delivery. We are not responsible for stolen mail and you should file a police report immediately if you believe you have been the victim of a crime. If you live in an apartment complex, check the main office for your package before contacting us. If you receive a damaged article, we will replace it however you must pay shipping to return the damaged item to us upon request. We pay shipping cost to send the replacement to you. USPS shipments lost in transit are allowed one full calendar month for delivery before we can reship at no cost or issue a full refund. USPS delivery on average is far more reliable and lower cost than FedEx or UPS so we advise customers not to hesitate using them as long as your mail is delivered to a reasonably secure location. Overall the lower cost for this service more than compensates for occasional loss.

Warranty and Return Policy

Most branded products are covered by a one year or longer manufacturer warranty. Every product we sell is covered by a minimum 90 day warranty. See below for instructions on obtaining warranty service. Return shipping charges on warranty service are paid by the customer or the manufacturer per the manufacturer policies. Non-defective items sent back for service are liable for service charges and necessary shipping expenses.

You may return unopened purchases in original unopened condition within 30 days of the invoice date for full purchase price store credit or cash refund less 15% restocking fee. Delivery charges are not refundable and items sold with free or subsidized shipping are refundable only less actual ship expenses.

Some product types may not be returned under any circumstances:

Any returned item must be in good saleable condition. If the product is no longer in new condition then we cannot return it to inventory for resale and no credit will be given. Please call us at toll free 1-877-767-2983 or email sales@bestbyte.net for return authorization and instructions. On authorized returns we use your order number as the RMA number and please be sure to include a detailed note with the relevant invoice or order number, your contact information, and the reason for return. For your protection we recommend return shipment with a tracking number or USPS delivery confirmation service at a minimum.

Billing and Payment

We accept major credit cards including Visa, MasterCard, American Express, and Discover. Please note the ship to country must match the country of issue for the card issuing bank and international shipments must ship to a verifiable account billing address. Credit cards are preauthorized by our website upon order submission and charged after shipment of an order. If we are unable to process your order for any reason the authorization process will temporarily reduce your available balance as the card issuer holds funds for a possible future charge. The duration of an authorization depends on the policy of the card issuer. The maximum duration by law is one billing cycle but generally authorizations for voided transactions remain three to five days.

Paypal payments are accepted only from U.S. based accounts for shipment to addresses within the U.S. and territories. Our Paypal account is unable to accept any international payments.

Other payment methods accepted are cashiers checks, money orders, personal checks, Western Union, and wire transfers. Personal checks over $100 must clear before an order ships. NSF checks are automatically forwarded by our bank to Forte Check Recovery for collection and all debts/fees become payable to Forte directly.

Resellers, Volume Purchasing, and Competitive Price Matching

Best Byte offers deep discounts for resellers, volume purchasers, and competitor price matching. If you don't see the price you need online please call us at toll free 1-877-767-2983 for a quotation or email sales@bestbyte.net.

Obtaining Warranty Service

Call us at toll free 1-877-767-2983 for instructions or email sales@bestbyte.net.

Branded products are warranted and suppported exclusively by their manufacturers. Best Byte will assist you in contacting and obtaining service or support for your purchases upon request. For unbranded or OEM products our standard warranty period is 90 days from the date of purchase and is limited to our choice of repair or replacement for defects in materials or workmanship. We accept no liability for subsequent damage caused to other items.

Products returned that are determined to be functional or are damaged through misuse (i.e. breakage) are liable for service charges billed at $30 per hour in 10 minute increments.

Is it safe to enter my credit card number on this website?

All personal information exchanged with our website is encrypted using the latest generation SSL encoding. During the checkout process you will notice the browser URL begins with 'https:' instead of 'http:' and the padlock icon appears in your browser status bar. You can click on the padlock icon to verify SSL status. This will confirm that your information is being transmitted to our server securely. We would also like you to know that encrypting your order transmission is only a small part of our commitment to protecting your personal information. It is also possible that a hacker could steal data by gaining direct access to a web server that stores this information. To eliminate this possibility we do not store credit card numbers on our web server. Once your order is approved the card numbers are discarded which limits your possible exposure to name and contact information only. Additionally our server is physically protected in a secure hosting company facility with 24/7 on site administration and active intrusion monitoring. If you would like even greater safety then we recommend using Paypal or single use credit card numbers which are a free service provided by many credit card companies.

Disclaimer

The listing of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Orders are viewed only as an offer by you to purchase at the listed price. Best Byte Computers, Inc. reserves the right to accept or decline any order without notice at any time after receipt. Specifications listed for branded products on this website are subject to change without notice due to manufacturer revision. Best Byte Computers, Inc. is not responsible for manufacturer product changes or revisions. It is the sole responsibility of the customer to verify current product data with the manufacturer before purchase. Please inform sales@bestbyte.net immediately of any discrepancies for correction.

Additional Questions

This page was last updated May 26th, 2015. Please call 1-877-767-2983 or email sales@bestbyte.net to request additional information, to make suggestions, or just to say hello.